Shipping Policy
Posted: 11/27/2024
Effective: 11/27/2024
Mary Smith Art & Gifts is committed to providing the best possible shipping experience for our customers. Please review our shipping policy below.
Definitions
Business Days: Monday through Friday, excluding federal holidays.
Processing Time
Orders are typically processed and shipped within 7 business days of ordering unless on back order. During peak seasons or promotional periods, processing times may be extended.
Shipping Method
We primarily ship orders via USPS but may also use Fed Ex, UPS and DHL. Delivery times vary based on the destination.
Estimated delivery timeframes:
East Coast: 5-7 business days
Midwest: 4-6 business days
West Coast: 3-5 business days
Estimated time frames are for reference only and may vary based on the item. Mary Smith Art & Gifts is not responsible for carrier delays.
Tracking Information
If an email is provided at the time of your order, once your order ships, you will receive a confirmation email with tracking information.
Shipping Rates
Local delivery is free for up to 10 miles, and then costs $5 per mile after that. Shipping rates vary and are calculated at checkout based on order weight, size of artwork and destination.
International Shipping
At this time, we only ship within the United States. Please email mary@marysmithart.com for questions on shipping destinations. All shipments comply with local laws and regulations.
Address Accuracy
Please ensure your shipping address is correct at checkout. Mary Smith Art & Gifts is not responsible for orders shipped to incorrect addresses provided by customers.
Lost or Damaged Packages
Mary Smith Art & Gifts is not liable for lost or damaged packages once they have been transferred to the shipping carrier, however, we will assist customers in filing claims with the carrier if such issues occur.
Returns
Customers are responsible for all return shipping costs unless the return is due to our error. Please refer to our https://www.marysmithart.com/return-policy/ for full details.
Order Cancellations
Orders can be cancelled for a refund minus credit card fees, including shipping costs if the cancellation request is received before the order is shipped. Please refer to our https://www.marysmithart.com/cancellation-policy/ for full details.
Shipping Restrictions
We currently do not ship paintings to P.O. boxes or APO/FPO addresses. Supplies from the Store and some small paintings may be shipped to P.O. boxes. Please contact me via email mary@marysmithart.com for any questions or concerns.
Partial Shipments
In some cases, your order may be shipped in multiple packages. You will be notified if this occurs, and standard shipping rates will apply.
Privacy Protection
Mary Smith Art & Gifts is committed to protecting your privacy. Your shipping information will be used solely for the purpose of delivering your order and will be handled in accordance with our Privacy Policy.
Force Majeure
Mary Smith Art & Gifts is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to natural disasters, severe weather conditions, or global health crises.
Online Courses/Lessons
Mary Smith Art & Gifts online video classes are delivered digitally and do not require physical shipping.
Upon purchase:
1. You must create an account before purchase, and be logged in to the account. This enables you to access the videos.
2. You will receive an email that your order has been received once your order is placed, this does not grant your access. Once your access has been granted, you will received an email stating ORDER COMPLETED. You will then have access to the “Student Portal“.
3. Access is typically granted within 1-2 business days, often sooner.
4. If you haven’t received a confirmation within 1-2 business days, please check your SPAM folder, then contact us at mary@marysmithart.com.
For our streaming classes return policy, please refer to our dedicated RETURN POLICY.
In-person Workshops/Classes
Monthly Tutorials/lessons are conducted virtually using Zoom and do not involve shipping.
Upon placing your registration order:
1. You will receive an email that your order has been received once your order is placed, this order is then reviewed by Mary Smith Art & Gifts staff who will add you to the appropriate class roster.
2. Within 2-4 business days prior to the class, you will receive a meeting link email with additional instructions.
3. Any materials suggested for the class are available on the Workshops page.
For our in-person workshops/classes cancellation policy, please refer to our CANCELLATION POLICY.
Questions?
If you have any questions about our shipping policy, please contact our team at Support@marysmithart.com.
This shipping policy is subject to change without notice. By placing an order, you agree to the terms outlined in this policy.
Mary Smith Art & Gifts
253.370.8730
mary@marysmithart.com
320 E 32nd St UNIT 102
Tacoma WA 98404